Subject: English Language Test - Dhruv Sharma
From: Dhruv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 04:01:11 -0500

Foreign Language
Screening Test

Name

Dhruv
Sharma    /  (+91) 9720033181
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello sir
this is to inform you that the address you've give is wrong and because of
that logistics is not able to deliver your order

Thanks for shopping with us

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir am really sorry to know that you've gone
through this and please don't worry team will surely assist you on this if
your product is under policy it'll surely be replaced or refund I request
you to please share an image of the product concern team might coordinate you
and provide you a resolution as soon as possible.

Thanks for shopping with us