Subject: English Language Test - Km Ankita Maurya
From: Km Ankita Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 03:11:23 -0500

| | Foreign Language Screening Test

Name | Km Ankita Maurya    /  (+91) 8840479299    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject:- For delivery hand bag from online store.

Respected Sir/madam ,

Our online store is deeply regretted for delay. We like to inform you that we had an issued in delivery address. Please reconfirmed your delivery address, so that we might proceed your courier as soon as possible.

Have a good day !

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject:- Regarding TV Cabinet from Homebox Team.

Respected Abdul Sir,

Homebox team is deeply regretted for such TV Cabinet . We informed you that you might replaced you TV Cabinet but we feel sorry to return back your money as our company policy.
So initiated a replacement request for your TV Cabinet. We hope your desired TV Cabinet would reach as soon as possible.
Have a good day!

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