Subject: English Language Test - Vanshika Sen
From: Vanshika Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 02:49:22 -0500

Foreign Language
Screening Test

Name

Vanshika
Sen    /  (+91) 7805048257    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Usually it take 6-7 days but there is a problem with your
address according to courier so can you please share us your correct address so
that your parcel could reach you safely.If there is any other issue we are here
to solve.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We are
really sorry for that.There is company policy that you can't return the
item but you can exchange it.so you can send us a email on [email-masked].

Thank you.