Subject: English Language Test - Abhishek Jaiswal
From: Abhishek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:34:07 -0500

Foreign Language
Screening Test

Name

Abhishek
Jaiswal    /  (+91) 9519969969
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi ,

Dear customer ,your order for hand bag which was ordered 14 days ago was out for
delivery.Our courier team tried to deliver your order but your address was wrong
.

Please update your correct address so that our team can deliver your hand bag on
time .

Regards

Company name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Abdul,sorry to hear that but our company has a 14 days return policy. You can
return to us on the order page of the product .

You will have options to return or to be replaced .

Thanks you .