Subject: English Language Test - Yasasvi Gupta
From: Yasasvi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:19:50 -0500

| | Foreign Language Screening Test

Name | Yasasvi Gupta    /  (91) 8445094349    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

I would like to tell you that our team were trying to deliver your order but your address was wrong , So kindly provide the correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

I really apologize for inconvenience, please do not worry and we will definitely help you out from this situation. Please share the picture with us and we will surely provide the resolution to you.

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