Subject: English Language Test - Bhavishya Sharma
From: Bhavishya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 01:12:29 -0500

| | Foreign Language Screening Test

Name | Bhavishya Sharma    /  (110084) 9773543069    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, we are really sorry for the concern you got because of us. You are saying that you didn't recieve the product even after 14 days, we are working to check the status of your order there might be a possibility that information you provide for recieving order is compromised we are constantly working on your concern and will get back to you as soon as possible.
Regardings

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting customer support.
We are really sorry for the concern you got because of our team unit. You are saying that the TV cabinet you recieve has too many scratches on it this might be a mistake of our team unit  we are really sorry about this problem but i promise you that your Tv cabinet will be replac or return by our side. At the same time i am getting a application ready to take care of your concern. We will get back to you as soon as possible.
Regardings

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