Subject: English Language Test - Gaurav Malhotra
From: Gaurav Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Feb 2023 00:32:06 -0500

| | Foreign Language Screening Test

Name | Gaurav Malhotra    /  (+91) 9599719605    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First I’ll check details about the product ( Hand bag ) . Then I’ll give the details to customer that your order is shipped by us and handed over to courier company same day when the order was placed , the courier tried to deliver your orderbut your address which you have registered in your account as per courier was wrong.
So first you have to change your address and fill it correctly, then we’ll proceed.

Or anything else i can help you with ?
Thank you for calling on customer Service team ,
Have a nice day .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry sir /mam tkk ok hear this   Don’t worry we’ll give you the best resolution.
First i have to check the details and please share me any pictures or video of your TV Cabinet, so i can see what is basically happened with it .
I am sending you link by which you can share images or video .

Or anything else I can help you with?
Thankyou for calling on customer Service team ,
Have a nice day .

| |