Subject: English Language Test - Vaibhav Bhardwaj
From: Vaibhav Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Feb 2023 04:42:13 -0500

Foreign Language
Screening Test

Name

Vaibhav
Bhardwaj    /  (+91) 8859595454
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

We are really apologize to know that you are facing a problem regarding your
order status.

After Considering Your Query about status of your Order. We come to understand a
issue related to Wrong address. Our Delivery service representative was trying
to deliver your order but due to the Wrong address provided for order. He was
unable to deliver your package.

We want to you to check your address again and correct it on our site
babyshop.com. So that we will deliver your Order on time.

Thanks

Team Customer Service Representative

(babyshop.com)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul
Sir,

We regret to know about your issue. We're really sorry that you have faced
a problem with the product.

Don't worry sir we will try our best to replace and give you a fresh
scratch free product. The replacement will be done between 5-10 Days. So be
patience, and Stay free from the problem.

Thanks

Team

Homebox