Subject: Tech Support Candidate - Sk Minhazuddin
From: Sk Minhazuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Feb 2023 03:39:52 -0500

Tech Support
Test

Name

Sk
Minhazuddin

E-mail

[email-masked]

Phone Number

(+91) 7001313225

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata, west  Bengal

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Na

Na

Na

Na

Previous Employer 1

Skillvertex

Bda

1/10/2022

12000

Previous Employer 2

Exotic
Learning

Bda

31/01/2023

15000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

At first I have to clear my browsing history and
clear my cookies in my browser and after that I have to clear my phone recent
options After that I have to open another browser and search google.com and in
google.com in address bar we have to put www.ndtv.com. after that the Brown
website will open for sure...

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

At 1st I
have to turn on the Bluetooth speaker's power and after that I have to Turn
on mobile phone Bluetooth option After turning on the mobile phones Bluetooth
option and we have to search for available devices to connect with the Bluetooth
speaker and And then we have to pair with the Bluetooth speaker and after
Pairing it will be connected with the mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

At 1st I have to hear customer requirements customer problems
in speakers or in any software and after that I have to resolve customer
queries and listen their problems very carefully and peacefully....and
resolve  it with  patience ...and also I have to behave so polite with
the customer  ......It makes me a good candidate  for customer service

On a scale of 1 - 5 please rate your fluency in
spoken English

4