Subject: English Language Test - Vishwajeet Chauhan
From: Vishwajeet Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 09:53:14 -0500

Foreign Language
Screening Test

Name

Vishwajeet
Chauhan    /  (+91) 8303762963    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear

Thank you for your enquiry.I apologize for the
delay.Our courier guy tried to deliver the orde,but your address as per the
courier details was wrong.Please send your address details again.Your order will
be delivered within 2-3 business days.

If you have any question don't hesitate to contact us.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Thank you
for reaching out! We are sorry for inconvenience.Your replacement request has
been submitted with us.You will be getting the replacement within 2-3 business
days.Once again, I sincerely apologize for the inconvenience this issue has
caused you.

If you have any question don't hesitate to contact us.

Thank you