Subject: English Language Test - hitanshu chauhan
From: hitanshu chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 08:46:40 -0500

Foreign Language
Screening Test

Name

hitanshu
chauhan     /  (91) 9319010627
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Manish,

Hope you are doing well today we wanted to inform you that the order number-
1122334455 has already been placed on 7th February 2023 11:00AM IST. So we would
like to inform you that our delivery partner Shiprocket checked the address
details and the details are not matching which leads to the delay on your
order.

In that case we will help you to add your correct address all you need to do is
send your full address on our email- [email-masked] along with your registered
mobile number and full name.

We will get your address update within 12-24hrs and your order will get
delivered within 3-4 working days.

Regards,

Nexa

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We like to apologise for the inconvenience caused to you and will definitely get
your order replaced within 24-48 hrs.

All you need to do is send the email with below details -

. Receipt Number

. Order Id/Order number

. Contact number

. Resident address

. Appointment date & time

We will send our best installation team and get your cabinet replaced as
well.

Also as you are our best customer so we would like to give you the 100/- INR
E-voucher to redeem your points on our website which is- www.homebox.com.

Regards,

Homebox Team