Subject: English Language Test - Khruji Kayina
From: Khruji Kayina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 07:53:42 -0500

| | Foreign Language Screening Test

Name | Khruji Kayina    /  (110028) 08638256766    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [email-masked]
I have noticed that in your records there is a mistake in the address that has been updated in your records. We will take full responsibility and look for the alternate means of way to deliver your products as soon as possible.
Please provide me your order ID and your address.

Sincerely
Smith

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [email-masked]
Thank you for letting us know about receiving a defective product. We are truly sorry that it did not work as we promised and i sincerely apologize for the inconvenience you have faced due to it. To make up for this error we will shipped you a replacement which should arrive within the next week at the same address. Simply return the one that you have previously received.
We promise to provide you with a better experience going forward and ensure that the same mistake will not be repeated. Thanks again for bringing this issue to our attention and please dont hesitate to contact our support team again with any other concerns you may have.

Sincerely
Smith
Tv private Ltd.

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