Subject: English Language Test - Isha Nath
From: Isha Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 04:42:38 -0500

| | Foreign Language Screening Test

Name | Isha Nath    /  (91) 09354025562    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Good afternoon to you.

Your query regarding to the order of hand bag. As we have checked that the address provided by customer is not matches/wrong. Kindly help to provide the correct address and then we will reschedule the delivery on that address.

Apologies for thể inconvenience.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Good afternoon to you.

We have received the query regarding your order #12345678. The products may causes damage while handling or carrying. The product is under the exchange and refundable policy. Kindly help to confirm again that you want the refund or exchange. Kindly also advise the date for pickup the product so will schedule the pickup according to that date.

Apologies for thể inconvenience.

Thank you.

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