Subject: English Language Test - Sayed Kashif
From: Sayed Kashif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 04:27:25 -0500

| | Foreign Language Screening Test

Name | Sayed Kashif    /  (110053) 7042149659    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope you are doing well!

Thank you for contacting us to check the status of your order! As I can check the details, your order was shipped to courier team on the same day of your order purchase. Our courier partner has updated that they could not deliver your order due to wrong address. I would request you to please confirm your delivery address so that I can get it checked and help further on delivery of your order.
Once you confirm your delivery address, I would reach out to you with the updated delivery status of your order as soon as possible.

Best regards,
Sayed Kashif
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I apologize for the inconvenience caused to you. I can understand how frustrating it must have been for you to have a new cabinet with scratches, but it does not happen usually. Please do not worry I am here to help you on this issue and I will make sure the issue is completely sorted.
I would request you to please share the images of scratches on your cabinet so that I can get it checked and help you resolve the issue on priority. I am looking forward for the images to provide further assistance and resolve this issue as soon as possible. Thank you for highlighting the issue proactively!

Sincerely,
Sayed Kashif
Customer service

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