Subject: English Language Test - Shivani Shakya
From: Shivani Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 03:06:49 -0500

| | Foreign Language Screening Test

Name | Shivani Shakya    /  (91) 9310446458    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. ___,

Greetings of the day!

I'm getting in touch regarding your parcel " Carrier tracking number" which is linked with order number "______".

I'm sorry to know that you haven't received your order till now. I see you're not happy with the situation and if I had been at your place then I'd have share mutual feelings.

We've heard back from carrier that they've tried to deliver your parcel to your address, however the address is incorrect. Please help me with your complete address with landmark. Once the address is updated, the parcel will get delivered within 2 working days.

I'm eagerly waiting for your reply on this email. In the meantime, if you have other questions and clarification, feel free to reply to this email and I'll be more than happy to assist you further.

Best Wishes,
Shivani
Babyshop Customer Care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings of the day!

I'm getting in touch regarding issue with TV Cabinet. I hope you're well.

I'm sorry to know that the cabinet has too many scratches on it. I see you're not happy with the situation and if I had been at your place then I'd have shared mutual feelings.

I'm arranging the replacement of this damaged cabinet. The inspection person will inspect the new cabinet and take the damaged cabinet from you. Please confirm the time slot of the inspection.

As soon as we'll have the information, we'll process it for you.

In the meantime, if you have other questions and clarifications, feel free to reply to this email and I'll be more than happy to help you further.

Best Wishes,
Shivani
Babyshop Customer Care

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