Subject: English Language Test - Prashant Prashant
From: Prashant Prashant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 03:02:20 -0500

| | Foreign Language Screening Test

Name | Prashant Prashant    /  (91) 09310807649    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz,
I hope you are doing well.
This email is regarding order number XYZ98761 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with your prefer number as to the person who we can contact while making the delivery.

Another way of completing the order is by
contacting the courier company whose number is 9876543210 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
I hope you doing well.
This email is regarding the installation issue. I'm really sorry to hear that you are facing issue with the installation I assure you your issue will be resolved soon. I registered your complain our team will alote an engineer for the issue they will resolve this for you.
If there is anything else please revert on this email and let me know I'll be here to resolve the issue.
Thank you
Have a great day ahead

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