Subject: English Language Test - Deepika Soni
From: Deepika Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 02:05:38 -0500

Foreign Language
Screening Test

Name

Deepika
Soni    /  (+91) 9511188889    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi dear customer,

We have received your email regarding the status of your order # 123456678 which
was ordered 14 days back.

We are really sorry for the inconvenience caused to you.

We want to inform you that our courier partner tried to deliver the order on the
mentioned address but as per update from courier the address was either wrong or
incomplete.We request you to once check the address and phone number mentioned
on order and reply on the same mail if there is any corrections so that we can
try to deliver it asap.

Hope to hear from you soon.

Thank you for your support and patience.

Regards,

Xyz

Customer support executive

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for writing to us

We apologize for the inconvenience caused regarding the TV cabinet.

We understand the concer and can replace the same with a new cabinet.

Please reply on the same mail so that we can place order for replacement.

Hope to hear from you soon.

Thank you for your support and patience.

Regards,

XYZ

Customer support executive

Homebox.com