Subject: English Language Test - Rimsha Rizwan
From: Rimsha Rizwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 01:29:21 -0500

Foreign Language
Screening Test

Name

Rimsha
Rizwan    /  (+91) 7697055125    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi (customer name),

We really apologize for the trouble that caused to you for the order handbag
with order Id.

We are sorry for the delay, but we have got an update from courier service
provider that the delivery address mentioned is wrong, we request you to please
update the address.

For more help click the link below:

Thank you for shopping.

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We really apologize for the trouble that caused to you for the order handbag
with order Id.

We will help you to raise return for the replacement and team will visit you
place and replace the unit.

We will connect you back for the date of replacement.

For more help click the link below:

Thank you for shopping.

Regards