Subject: English Language Test - Priyanka Arora
From: Priyanka Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 01:03:25 -0500

| | Foreign Language Screening Test

Name | Priyanka Arora     /  (91) 8470924284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: Customer's Name
From: Company Name
Subject: Reply to delay in order delivery
Respected Mam,
This email is in response to the delay in order
This email is regarding you order no.123456 which was supposed to reached you by now. Unfortunately,the courier company couldn't place the order because of wrong address.I would be grateful to you if you could send us the correct address with active mobile number  which is easy for courier man to contact you while making the delivery.
Extremely sorry for this inconvenience,I will assure you that whatever happened,will not be happen again in future.
Thanking you,
For Company Name
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Customer's Name
From: Company Name
Subject: Returning of tv cabinet
Respected Sir,
This email is in response, as you mailed that you purchased a Tv cabinet from us but it have scratches.
This email is regarding to solve your query and providing them the best resolution for your problem that as you say after our team left your house you saw that there is scratches on the cabinet.
Extremely, sorry for the inconvenience and ,I will assure you that whatever happened,will not happen in the future.And our team will contact you soon for replacing the product.
Thanking You,
For Company Name
Customer Service Representative

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