Subject: English Language Test - Moshin Khan
From: Moshin Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Feb 2023 00:32:37 -0500

Foreign Language
Screening Test

Name

Moshin
Khan    /  (+91) 8920700148    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To cx mail I'd

From [email-masked]

Subject :- address was wrong

This mail is regarding order number xxxxx was supposed to have reached by now.
Unfortunately, the courier company could not delivered your order because your
address was wrong.  I would be very grateful for you if you could send us
correct address with two telephone number. So that we can delivered your order
as soon as possible. Extremely sorry for that what you have gone through this
issue.

Thanks and regards

Moshin khan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir
or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this
time I regret to say that I am not satisfied with the quality of your
product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My
family was excited to see the football match on it. Surprisingly, the audio was
not clear. Even after trying to play the audio on auto mode the sound was hardly
audible.

I immediately informed your customer support center about it. To my notice they
have raised a ticket number 213 but no action has been taken so far. I would
request you to kindly look into the matter and take necessary action as soon as
possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,

Moshin khan