Subject: English Language Test - Taruna Pal
From: Taruna Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 07:25:54 -0500

| | Foreign Language Screening Test

Name | Taruna Pal    /  (110084) 8851096951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Ashish,

We are writing about your order Handbag with order ID 1656807.

Thanks for writing in, we're sorry for the trouble you had to go through,

We understand that this is not what you expected, and we don't want our customers to go through this.

We understand how frustrating this must be for you. Unfortunately, the courier company could not carry on with the required process as the registered address was wrong. We would be grateful if you could send us the correct address with two telephone numbers so we can contact you while making the delivery.

Another way to complete the order is by contacting the courier company whose number is 7292022131 and providing him with your exact location or going to the courier company and collecting it.

Thanking you,

Livesalesman,
Customer Service Representative
Taruna.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are writing about your order TV Cabinet with order ID 1656807.

Thanks for writing in, we're sorry for the trouble you had to go through.

We understand that this is not what you expected, and we don't want our customers to go through this.

We would like to tell you as you are not satisfied with the product, we would like to offer a replacement and product will be inspected for damage before shipping and your order will be shipped on 28-02-23.

Thanking you,

Homebox,
Customer Service Representative
Taruna.

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