Subject: English Language Test - Aman Mehra
From: Aman Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 04:01:11 -0500

| | Foreign Language Screening Test

Name | Aman Mehra    /  (91) 8076637827    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

I am sorry to hear but As I can check on Details on my system you have provided us Incorrect address. That's is why We are unable to deliver product.
Not to worry, kindly provide Us Correct Address So that We can deliver product on right address.
For any Further queries feel free to reach out to us on below mentioned.

Telephone.Xxxxxxxx
Email.Xxxxxxxxxx

Thank You For Choosing us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am sorry to hear that you are facing this issue but Not to worry, I am here to help you out. I am escalating you issue and Will get back to you quickly.
We will Either return the product or refund you back as per the Company policy.

For Any Further queries Telephone.Xxxxxxxx free to reach out to us on mentioned below.

Telephone.Xxxxxxxx
Email Xxxxxxxx

Thanku For Choosing us.

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