Subject: English Language Test - Mohammad Muneeb
From: Mohammad Muneeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 03:15:11 -0500

Foreign Language
Screening Test

Name

Mohammad
Muneeb    /  (+91) 8826893774
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Thank you for contacting us regarding the delivery status of your order. We
apologize for any inconvenience caused due to the delayed delivery.

Upon checking the tracking details of your order, we found that the courier
attempted to deliver the order at the address provided by you. However, they
were unable to do so as the address was incorrect.

We kindly request you to double-check the shipping address provided during the
order placement. If you find any discrepancies or errors, please provide us with
the correct address details so that we can update it in our records and expedite
the delivery process.

Alternatively, you can contact the courier company directly and provide them
with the correct delivery address to ensure that your order is delivered to you
at the earliest.

We appreciate your patience and understanding in this matter. If you have any
further questions or concerns, please do not hesitate to contact us. We are
always here to help.

Thank you for choosing our online store.

Best regards,

Customer Service Representative,

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for contacting us regarding the scratches you found on the TV cabinet
that you recently purchased from our store. We are sorry for the inconvenience
caused and would like to resolve the issue as soon as possible.

Please be assured that we take such matters seriously and will do our best to
address the issue to your satisfaction. We request you to please send us a
picture of the scratches on the TV cabinet, along with your order number and a
brief description of the issue.

Based on the information you provide, we will check our records and arrange for
a return and replacement or refund, as per our policies. Please note that we may
require a visual inspection of the product to determine the cause of the
scratches and initiate the appropriate resolution.

We appreciate your patience and cooperation in this matter. If you have any
further questions or concerns, please do not hesitate to contact us. We are
always here to help.

Thank you for shopping with us.

Best regards,

Customer Service Representative