Subject: English Language Test - Mansi Sharma
From: Mansi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 06:15:38 -0500

Foreign Language
Screening Test

Name

Mansi
Sharma    /  (124507) 7056310863
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

I am so sorry to learn that your order has not arrived. I understand how
frustrating this must be.

I've tracked your package via the U.S. Postal Service, and it's
currently listed as pending. The address that you have updated is incorrect so
we need your correct address details.

Please update your address again.

Once again, I sincerely apologize for the inconvenience.

Mansi

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Mr. Abdul

Thank you for sharing your concern. I apologize for the unpleasant experience
you shared with our company. Customer satisfaction is important to us, and I
regret we didn't meet your requirements. We want to make amends.

I issued a refund, which you shall receive shortly or if the product qualifies
the exchange policy then it will be exchanged.

Please let me know if you have additional questions.

Sincerely,

Mansi