Subject: English Language Test - Garima Kapoor
From: Garima Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 06:08:11 -0500

Foreign Language
Screening Test

Name

Garima
Kapoor    /  (110059) 09821012067
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To :

From:

Subject:

Respected mam

This email response to the email received by you on (date)

This email is regarding order no. 134 which was supposed to have reached you by
now. Unfortunately , the courier company could not carry on with the required
process as the address was wrong. I could be grateful to you if you could send
us the correct address with two telephone no. As to the person who we can
contact while the making the delivery.

Another way of completing the order is by contacting the courier company whose
no. is 9278493001 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us .

Thanking you ,

For babyshop

Customer service representative

Garima

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

Good afternoon

Respective Sir/Mam

This emails response to the email received by you .

We received your complaint regarding for your tv cabinet scratch. So, sir/mam we
will send our customer service at your home they check and repair your cabinet,
give us some 2-3 business day they are come at your home. Sorry to
disappointment next time we never give you any complaint in our side.

Thanking you

For home box