Subject: English Language Test - Devendra Prasad
From: Devendra Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:54:50 -0500

Foreign Language
Screening Test

Name

Devendra
Prasad    /  (+91) 8429149807
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
ABC,

Thank you for reaching out to us regarding your recent order from our online
store. We apologize for any inconvenience you have experienced regarding the
delivery of your order.

We have checked the status of your order and it appears that the courier was
unable to deliver it to the address you provided due to an incorrect address.We
kindly request you to please verify the shipping address you provided to us to
ensure that it is accurate and up-to-date.

If you have any further queries or concerns, please do not hesitate to contact
us. We are always here to assist you.

Best regards,

Devendra

Customer Service Representative at LiveSalesman

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul,

Thank you for contacting us regarding the scratches on your TV Cabinet. We
sincerely apologize for any inconvenience this may have caused you.

We understand that the scratches on the unit were not expected, and we would
like to offer our assistance in resolving this issue. In order to process your
request, we kindly request that you send us photos of the scratches on the
cabinet for our records.Once we have received the photos, we will assess the
damage and contact you with further information on how we can proceed with your
request.

Thank you for choosing Homebox and we look forward to resolving this matter as
quickly as possible.

Best regards,

Devendra

The Homebox Team