Subject: English Language Test - ADITYA KUMAR SINGH
From: ADITYA KUMAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:35:41 -0500

Foreign Language
Screening Test

Name

ADITYA
KUMAR SINGH    /  (+91) 8887583214
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:
[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 123 and providing him with your exact location or going to the courier
company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Aditya.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Shalimar
Gardens

Mumbai West

1 April 2019

The Manager

T V House

Mumbai West

Dear Sir,

I had purchased a television set from your shop on 30 April 2019 (invoice no.
789, date 30.4.2019).

I regret to say that the technician who came to set up the television was very
rude and impolite. He wanted money for his service, even though I pointed out to
him, that it was part of the amount I had already paid as per above invoice. He
spoke loudly and refused to call your shop and clarify the matter.

I request you to please take this up with him. Such employees do not help your
business and will only ensure that customers do not come back.

I hope to hear from you.

Thank you.

Regards

Madhav