Subject: English Language Test - Gaurav Srivastava
From: Gaurav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:10:50 -0500

Foreign Language
Screening Test

Name

Gaurav
Srivastava     /  (91) 7007129707
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

First of all, if the address seems to be wrong than the company
should try to contact the customer and make him aware of the glitch related,as
the tracking of order is possible only if we have an address for the delivery to
be reached.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We're really sorry for the inconvenience but we promise
to look into the matter as soon as possible.