Subject: English Language Test - Sachin Tiwari
From: Sachin Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 01:48:50 -0500

| | Foreign Language Screening Test

Name | Sachin Tiwari     /  (91) 7982308636    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,sir
Sorry for the inconvenience. As I checked the status of your order, when you ordered a hand bag from our online store 14 days back . the order was shipped by us, and handed over the courier company same day when the order was placed.
The courier boy tried to deliver the order to you sir, but your address was wrong as per the courier.  So let registered your new address. so our courier person can able to deliver your order .
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
Sorry for the inconvenience,  we are here to resolve your queries.  As you said you got a cabinet which has too many scratches on it. So sir you can raised a return back complaint and our delivery boy comes to you and they will return your cabinet and exchange it with new one.

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