Subject: English Language Test - Abdul Siddiqui
From: Abdul Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 15:07:48 -0500

Foreign Language
Screening Test

Name

Abdul
Siddiqui    /  (+91) 8802740131    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To,

[email-masked]

Subject- Regarding your courier

Respected Sir/ Ma,am. I hope you’re doing fine. We tried to reach to your
location to deliver your order. Unfortunately our delivery executive was unable
to find your location and was unable to contact you. Kindly check your address
and update it and set the delivery time.

Yours truly,

Abdul

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To,

[email-masked]

Subject- Reply to the complaint

Hello sir,

I hope you’re having a good day.

I’ve gone through your complaint( ticket no. 223) and I apologise for the
inconvenience caused. I’ve assigned a Technician who will visit your house
tomorrow and will replace the damaged cabinet with a new one. Also, if you are
still not satisfied you can apply for the refund. We’ll cooperate with you.

Yours truly,

Abdul