Subject: English Language Test - Sukhmanpreet Kaur
From: Sukhmanpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 11:18:59 -0500

| | Foreign Language Screening Test

Name | Sukhmanpreet Kaur    /  (91) 9501139915    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From babyshop.com,
I have heard about your complaint that your order is not received yet. I want to inform you that your order was shipped 14 days back when you placed it and handed over to courier company same day. I think your address that you have mentioned is not correct so kindly check the your address . If you have any query you can ask us.
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From Homebox Team,

Dear Customer
I have heard about your complaint that you had purchased TV Cabinet and installed it today and it may have defect. If your TV Cabinet is in Guarantee it will surely replaced .You can apply for replace policy and we can replace your product as soon as possible . But if it is not in Guarantee period so we are Sorry . We can't help it. Kindly apply for replace policy.
Thankyou.

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