Subject: English Language Test - Aman Pratap Singh
From: Aman Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 08:59:05 -0500

Foreign Language
Screening Test

Name

Aman
Pratap Singh     /  (+91) 9911881221
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
sir/mam,

The status of your hand bag is undelivered due to incorrect address.

Therefore, kindly provide us your current address or the address where you
besides. So that, I can process your request to deliver again.

Thanks for shopping with us.

Please visit for more information on babyshop.com

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear sir,

Sorry for the inconvenience caused to you. However kindly provide us the details
of the TV cabinet, i.e the model number or picture of the cabinet.

Thus, if it is replaceable we'll replace it otherwise I'll process to
refund your amount.

Thanks and Regards!

Homebox Team