Subject: English Language Test - Richa Singh
From: Richa Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 12:34:54 +0000

Foreign Language
Screening Test

Name

Richa
Singh     /  (91) 9717723073    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: XYZ@com

From:babyshop.com

Subject: Reply to Delayed Delivery of the order

Respected Sir,

This email is in response to the email received by you regarding order number
FF6373939. The order was supposed to have reached you by now but unfortunately,
the courier company was not able to proceed with the request as the address was
wrong. I would be grateful if you can fill the form attached below and alternate
contact number.

We are sorry for this experience.

Thanking you,

Babyshop Team

Richa

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
Abdul@xyz

From: homebox.in

Subject: Reply to exchange and return request

Respected Sir,

This email is in response to response to your complaint number GHJ5688 regarding
return and replacement.

We are extremely sorry for this experience however we can arrange a pickup for
the cabinet. The new cabinet will reach you shorty. Please send me few images of
the scraped cabinet so that I can raise an exchange request for the same.

Thank you for highlighting the matter please attach the name and number of
installation team so that I can raise a complaint on your behalf.

Thanking you,

Homebox team

Priya