Subject: Arabic Language Test - Mohammed Ismail Khan
From: Mohammed Ismail Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 06:50:50 -0500

| | Foreign Language Screening Test

Name | Mohammed Ismail Khan    /  (+91) 9110325120     / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting customer support.

I checked your ticket, and there is a problem with your shipping address, which is incorrect.The courier has been attempting to contact you for 14 days, but as we all know, the address is incorrect.

But you don't need to worry; I will send you the tracking link so you can track the order by yourself.

Please share your correct address, and I will update it.

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting customer support.

We have company policies that you can read on our website if you are requesting a replacement.

we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with babyshop.com through babyshop.com.in Home Services. Subject to babyshop.com.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.

A return will be processed only if:
The product was not damaged while in your possession, according to the findings.
The product is not different from what was shipped to you;
The product is returned in original condition (with the brand's or manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).

babyshop.com.

| |