Subject: English Language Test - Souvik Mitra
From: Souvik Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 06:13:42 -0500

| | Foreign Language Screening Test

Name | Souvik Mitra    /  (+91) 7550171657    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to the mail for order no. XXXX

Respected Sir/Madam,

This email is in response to the query recieved from your side on 17/02/2023.

I would like to inform you that your order for 'product name' with order ID: XXXX was supposed to reach you by today. Unfortunately, the courier company could not deliver the product to you as the address provided from your end was incorrect. I would humbly request you to share the correct address with a primary and an alternate contact number. Please be informed that the respective delivery executive may contact you on these contact numbers while attempting the delivery. I would also like to inform you that the delivery executive contact details will be shared to you once the order is out for delivery. Alternatively, you may also contact the delivery executive and provide him with your exact location.

We are extremely sorry that you had to go through such inconvenience. Have a great day ahead.

Thanking you.

Souvik Mitra

Customer Support Associate,

Company Name.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to the mail for order no. XXXX

Hi Abdul,

This mail is regarding your order for TV cabinet with order ID: XXXX which you had purchased on 10/02/2023. We are extremely sorry for the inconveniences caused to you for this order.

We would request you to share the following details:

DETAILS REQUIRED FOR RETURN/REPLACEMENT PROCESS.

Kindly share clear images of the product with the damage in jpg/jpeg format. Please note that the size of the product images should be less than 500 KB. We would humbly request you to revert back to this email with all the required details within 72 hours.

Please be assured that once the details have been verified by our respective backend team, the process for return/replacement will be initiated immediately. I would also like to inform you that you will be notified over an email on your registered email ID, once the return/replacement is processed.

Thanks for shopping with us. Have a great day ahead.

Thanking you.

Souvik Mitra

Customer Support Associate,

Homebox Team.

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