Subject: English Language Test - NAVEEN JESWANI
From: NAVEEN JESWANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 03:07:37 -0500

| | Foreign Language Screening Test

Name | NAVEEN JESWANI     /  (110088) 8076116096    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

GOOD AFTERNOON
my name is naveen , i am assisting you today
recently you have raised a query regarding the delivery of your product that you had placed 14days back .
sorry for the inconvenience you are facing , we are looking to your issue.
A update received form courier partner that that address mentioned by you for the product delivery is wrong.
so i would request to to please send the right address by replying to this mail.
A complaint has been registered on your behalf , the complaint id is 123456, after replying to this mail the courier department will reach back to you with resolution.
thank you for reaching to us , feel free to raise a query . we are happy to help you.

customer executive
naveen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HI
My name is naveen , I am assisting you today.
As you have raised a query regarding the scratches on your tv cabinet .
I feel sorry for the inconvenience you are facing .
As per your request , i have raised a complaint to the relevant department.
The complaint id is 123456. the concern department will reach back to you within 24hrs of your complaint.

we are happy to help you.
thank you for reaching us.

customer executive
naveen

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