Subject: English Language Test - Nishu .
From: Nishu . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 02:41:07 -0500

Foreign Language
Screening Test

Name

Nishu .
/  (+91) 7835899129    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

To: (the customer)[email-masked]

From: Babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 17.02.23.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is ******4569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop,

Customer Service Executive

Nishu

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi, team
i have not much knowledge about e commerce, and i need to go through the return
terms and conditions i order to share appropriate solution wit the
customer