Subject: English Language Test - Tahan Alam
From: Tahan Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 02:35:47 -0500

| | Foreign Language Screening Test

Name | Tahan Alam    /  (+91) 9140475365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are sorry for the inconvenience caused to you. Our delivery partner tried to delivered your order on the mentioned address but it seems that you have given a wrong address to us. I would like to say that you can order again by mentioning the right address of your home. As this order will get cancelled automatically.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are extremely sorry for the inconvenience caused to you. I will definitely help you in this regard. We have received your complain regarding your TV Cabinet. We are assuring you that within 4-5 working days you will get a replacement for your TV Cabinet.
Keep shopping with us.
Regards,
Homebox Team

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