Subject: English Language Test - Shivam Babu
From: Shivam Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 01:53:17 -0500

Foreign Language
Screening Test

Name

Shivam
Babu    /  (+91) 8630407478    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope you are doing good.

I would like to inform you that the courier partner is unable to deliver your
order due to some address issues. I would request you to contact to nearest
courier partner with tracking number and try to co-ordinate with them to find
the package.

If still you face any issue, do contact us and we will be happy to help
you with a proper resolution.

Thanks and regards

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Hope you are doing good.

I'm really sorry for the inconvenience caused to you, this is not something
we want you to face.

I have arranged a replacement for this item, you will get a
new item delivered and installed safely within 3 business days, original item
will be picked for return same day as delivery.

I hope I was able to help you and addressed your exact
issue.

Thanks and regards

XYZ