Subject: English Language Test - Faique Rehman
From: Faique Rehman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 00:48:26 -0500

| | Foreign Language Screening Test

Name | Faique Rehman    /  (+91) 9210773836    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ( Customer )

I m sorry to learn that you were on hold for 15 days after you placed your order from our website. We understand your frustration and doing our best to deliver your order as soon as possible . And Of course we value our customers time and this should not happen again.the problem is your product is not Delivered yet is because when the delivery person try to deliver your Product he can't find your Correct Address because the address your mentioned at the time of Ordering it was wrong , So we request you send your Address Details again In Customer care Number so we Deliver your Product as soon as possible, please let us know if your another Query and Concern or Comment
Warm regards
Faique Rehman
customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ( Abdul )

I m sorry to learn that you faces this issued after purchasing your product from our site. We understand your frustration and doing our best to solve this issue as soon as possible . And Of course we value our customers time and this should not happen again. We raise your Complaint in our department so you Issue will be solved in short time . Sorry sir we don't have any refund Policy so we can't refund you back but we Replace your old unit with new unit and it take 4-5 working days to replace your Product . We request you to wait 4-5 Working days so we solved your issue and I apologise for the inconvenience this has caused by our unit please let us know if your another Query and Concern or Comment
Warm regards
Faique Rehman
customer care executive

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