Subject: English Language Test - Shreya Agarwal
From: Shreya Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 00:40:51 -0500

Foreign Language
Screening Test

Name

Shreya
Agarwal     /  (+91) 8979714933    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

As I checked the packaged was successfully shipped from our side
the courier team has been trying to contact on your address i request you please
check your  delivery address  once and update .I am also raising a
ticket i assure you you will receive your package as soon as possible we put all
my efforts. I am sorry for the inconveniences caused from our side.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

I am sorry for the inconvenience please be
assured I will definitely help you with this issue .I request you please share
the images .I assure you we will definitely help you from our side With the best
possible solution.Once again we are very sorry.