Subject: English Language Test - Swati Thapliyal
From: Swati Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 08:29:34 -0500

| | Foreign Language Screening Test

Name | Swati Thapliyal     /  (91) 8126298290    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (Customer's name),

We have received your query regarding the order i.e. you ordered a handbag from our online store and haven't received it yet.
We are extremely sorry for the inconvenience caused. Our courior delivery partners tried to deliver your package but we weren't able to reach you as the delivery address was incorrect.
We would sincerely request you to please provide us with the right address so we can deliver your order as soon as possible. Once we update your address, you will be notified via registered e-mail address and mobile number.
Feel free to contact us in case of any query.

Have a nice day.

Thank you,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

We are in receipt of your complaint letter dated wherein have mentioned about the goods, you had earlier ordered by bill no... dated..., received in defective form. We deeply regret for the inconvenience that it must have caused to you. We are sincerely apologizing for the same.

As we checked, the product is still in replacement period, we will be replacing the product and will be installed at your home at the earliest, without any additional charges.

Feel free to contact us again in case of any query.

Have a nice day.

Thank you,
The Homebox Team.

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