Subject: English Language Test - NISHAD OTTAKATH
From: NISHAD OTTAKATH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 06:40:32 -0500

| | Foreign Language Screening Test

Name | NISHAD OTTAKATH    /  (91) 8136828987    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We apologise for the delay in receiving your order. I understand how frustrating this must be.

We tracked the package and discovered that the courier delivery team attempted to contact you but your address was incorrect. Please provide us with your correct address, and we will deliver it within one week. If you want to check on its progress, please use the link I sent you.

Please contact us if your order does not arrive within the specified time frame. Meanwhile, I will do everything in my power to locate your package.

We sincerely apologise for the inconvenience once more.

Sincerely,
live salesman team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologise for the defect in your order. We understand how upsetting a mistake like this can be.

We have forwarded your complaint to delivery team and they will checke your TV cabinet and the correct item should be replaced by tomorrow as per our policy. Please review our policy on our website.

We will contact you again tomorrow to ensure that they came to inspect your problem. In the meantime, if you have any questions, please contact us directly.

We sincerely apologise for the inconvenience once more.

Sincerely,

Homebox crew

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