Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 01:54:12 -0500

Foreign Language
Screening Test

Name

Rishabh
Wahi    /  (+91) 8171222230    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

I hope you're doing well. I understand how frustrating it is for you that
you've waited for 14 days but not received the order yet. Please do not
worry, I'll get this resolved for you.

As carrier informed us that they'd been unable to find your delivery
address, so the product had returned to us. I'm requesting you please give
your full address in the same email so that I can try to delver this for you
again.

If you've any one query, please reply me on the same email. I'll be
very happy to help you. Waiting for your reply

Warm Regards

Rishabh Wahi

Sr. Customer Service Executive

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I hope you're doing well. I completely under stand how much this
frustrating for you that you've invested huge amount on this, but the
product gets faulty. Please do not worry, I'll try my best to get this
resolved for you.

As I've just investigated this for you with the delivery boy, so please
return this faulty item back to our team will investigate and replace your
faulty item.

I hope this makes sense. If you've any further queries, please feel free to
reply me to this email. I'll be happy to serve you again.

Warm Regards

Rishabh Wahi

Sr. Customer Service Excusive

Babyshop.com