Subject: English Language Test - Zain Kazmi
From: Zain Kazmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 06:42:24 -0500

| | Foreign Language Screening Test

Name | Zain Kazmi    /  (110025) 8287708953    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

Greetings from Babyshop.com.

We apologize for the inconvenience caused to you. I understand how frustrating this must have been.
We've dispatched your courier on the address mentioned by you but our courier partner informed us that it was wrong.
He tried reaching out to you to attempt the delivery, there was no response from your side. I have traked the package and it is currently listed as "returned back."
You can track it on our website the link is attached below this email.
You can reach us back anytime, if your order hasn't arrived within 7 days.

Thank You
Team Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am Zain from Babyshop.com.

Kindly accept our sincere apologies for the inconvenience caused to you due to the scratches on your new cabinet.
Although our service team strives for 100% customer satisfaction, it's evident we have fallen short in this instance.
We do undersgand the frustration and stress you might be going through.
I would like to inform yoh that I have kept your complaint on top priority, and our team is working on it. You can expect your complaint to be resol ed within 3 working days.

Thank You
Babyshop.com.

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