Subject: English Language Test - Samradh Chauhan
From: Samradh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:42:02 -0500

| | Foreign Language Screening Test

Name | Samradh Chauhan    /  (91) 9717783505    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: Courier customer services.
15 February 2023
Delhi

Hello Sir/Mam thank you for contacting us regarding your order status. As we can check here the courier had tried to deliver your order to you but unfortunately the address is not correct. I would request you to please update the address so we can re deliver your to you as soon as possible.
We hope to hear from you soon.

Thank you.
Courier customer services

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: Teambox Team
15 February 2023
Delhi

Hello Abdul thank you very much for contacting us regarding your order. As you had said the product you received is damaged and we are ao sorry for the inconvenience that you had experienced we did not expect that to happen. We truly value our customers. As I can check here we can help you with the replacement of the cabinet.
Hope this will resolve your issue.
Thank you
Homebox Team

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