Subject: English Language Test - Sathya Rathinasamy
From: Sathya Rathinasamy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:29:21 -0500

| | Foreign Language Screening Test

Name | Sathya Rathinasamy    /  (91) 9500321948    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Iam sorry to learn that your order has not arrived. I understand how frustrating this must be. This mail is regarding your order (fhsgdu566) which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the adress was wrong.i would be grateful to you if you could send us the correct address with two telephone no's as to the person who we can contact while making the delivery. Or another way you can contact the courier company whose number is (98***543210). You can provide your exact location to them, they will do needful to you.thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Thanks for reaching out. satisfying is very important to us and I'm sorry out product didnt meet your expectations. I fully respect your decision.

We've process to replace the product and you should expect to see the new product in about 5 to 7 business days.

If you have any other questions or concerns, just reply to this email. We are here to help you in anyway we can

Thank you

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