Subject: English Language Test - Sunita Semwal
From: Sunita Semwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:10:18 -0500

| | Foreign Language Screening Test

Name | Sunita Semwal     /  (9+) 8700988167    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir

Thank you for you contacting us. We apologise for inconvenience. We informed you that our executive tried to deliver your parcel but you're address is wrong .
Kindly give a correct address so we will try to deliver your parcel.

Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir / mam

Thank you for contacting us. We really opologize for inconvenience.
We would inform you that please send images so that we can solve your query.

Thanks & regards

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