Subject: Tech Support Candidate - Aaqib koka
From: Aaqib koka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 17:34:30 -0500

Tech Support
Test

Name

Aaqib
koka

E-mail

[email-masked]

Phone Number

(91) 9622586482

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Jammu

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Networking DDNS , LAN WAN , RAIDS, ACTIVE DIRECTORT
etc

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Synology

Senior
technical support engineer

10th march 2023

45k

Previous Employer 1

Hawlet
packward

Technical support engineer

28k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

here are
the steps I would take in logical order to troubleshoot the problem:

Check internet connectivity: First, I would check if my internet connection is
working properly. I would try opening other websites to confirm whether the
issue is specific to the website or my internet connection.

Clear browser cache: If the internet connection is working fine, I would try
clearing my browser cache and cookies. This can often fix issues with websites
not loading properly.

Check DNS settings: If clearing the cache does not work, I would check the
Domain Name System (DNS) settings. I would check if the DNS server settings are
configured properly and if they are resolving the website's IP address
correctly.

Disable browser extensions: Sometimes browser extensions can interfere with
website functionality. I would disable any browser extensions or add-ons and try
accessing the website again.

Try a different browser: If the above steps do not work, I would try accessing
the website from a different browser to determine if the issue is
browser-specific.

Contact website support: If none of the above steps work, I would contact the
website's support team to report the issue and seek further
assistance.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Here are the steps to connect a Bluetooth
speaker to your mobile phone:

Turn on your Bluetooth speaker and put it in pairing mode. The process for
putting your speaker in pairing mode will vary depending on the specific speaker
model. Refer to your speaker's user manual for instructions on how to do
this.

On your mobile phone, navigate to the Bluetooth settings. The exact location of
the Bluetooth settings will vary depending on your phone's operating
system. Look for a settings icon on your home screen, then select
"Bluetooth" from the list of options.

Make sure that Bluetooth is turned on. If Bluetooth is already on, skip to the
next step. If it's off, toggle the switch to turn it on.

In the Bluetooth settings on your mobile phone, select "Scan for
devices" or a similar option to search for available Bluetooth devices.

Your Bluetooth speaker should appear in the list of available devices. Select
the name of your speaker to begin the pairing process.

You may be prompted to enter a passcode to pair your speaker with your mobile
phone. If this is the case, refer to your speaker's user manual for the
passcode.

Once your speaker is successfully paired with your mobile phone, it should
appear as a connected device in your Bluetooth settings.

To play audio through your Bluetooth speaker, simply select the speaker from the
list of available devices in your audio or media settings.

What
according to you makes you a good candidate for customer service or technical
support job?

Strong communication skills: A good customer
service or technical support representative must be able to communicate
effectively and clearly with customers, whether it be over the phone, email, or
chat. This includes being a good listener, understanding the customer's
needs and concerns, and responding in a timely and professional manner.

Technical knowledge: A good technical support representative should have a good
understanding of the technology or products they are supporting. This includes
knowledge of hardware, software, and troubleshooting techniques.

Problem-solving skills: Both customer service and technical support roles
require problem-solving skills to help customers resolve issues or address
concerns. A good candidate should be able to identify the problem, analyze the
situation, and find an effective solution.

Patience and empathy: Dealing with customers can sometimes be challenging, and a
good candidate should be patient, empathetic, and able to remain calm under
pressure. They should be able to understand the customer's frustrations and
work towards resolving the issue in a compassionate and professional manner.

Attention to detail: A good customer service or technical support representative
should have a keen eye for detail. This includes ensuring accurate documentation
of customer interactions, following up on issues in a timely manner, and being
diligent in providing accurate and complete information to customers.

By possessing these traits and skills, a candidate can excel in a customer
service or technical support role and provide exceptional support to
customers.

On a scale of 1 - 5 please rate your fluency in
spoken English

5