Subject: English Language Test - Pawani Saini
From: Pawani Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 08:09:09 -0500

| | Foreign Language Screening Test

Name | Pawani Saini    /  (91) 9318484204    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Sub: Reply to non deliver of their order

Respected Mam,

This email is in response to the email received by you on 14.02.2023. This email is regarding your order number handbag23 which was supposed to have reached you by now.
Unfortunately, the courier company could not carry on with the required process as the address was wrong.
We’re sorry that you having the issue.
I would be grateful to you if you could send us the correct address with two telephonic numbers as to the person who we can contact while making delivery.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For xyz company,
Customer Service Representative
Preeti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]

Sub: Reply of a return complaint

Hi Abdul,
Thanks for reaching out. Satisfying our customer is very important to us and I’m sorry our product and team  didn’t meet your expectations.
I fully respect your decision and can only apologise for any problems your business experienced.
As I can see your email you want to return the product TV cabinet. You don’t need to worry I’ll surely help you with this concern.
We’ve processed your return request and you should expect the revert from us within 2 working days.
If you have any other questions or concerns, just reply to this email, I’ll be here to help you in anyway 8 can.

Best,
Preeti

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